Returns & Refunds Policy

Limited editions & change-of-mind returns

Dropfront products are released in limited quantities, with each piece forming part of a numbered edition.

We accept change-of-mind returns within 14 calendar days of delivery, subject to the following conditions:

• The item must be unused, unworn, and in its original condition.
• Original packaging, tags, accessories, and any certificates of authenticity must be included.
• The customer must contact Dropfront within 14 days of delivery to request a return.
• Return shipping costs are the customer's responsibility.
• The item must be securely packaged to prevent damage during transit.

Once a return is approved, customers must dispatch the item within 14 days of receiving return instructions.

Original shipping charges are generally non-refundable for voluntary returns, except where applicable law requires otherwise.

Personalised or custom-made products may be excluded from change-of-mind returns where permitted by law. This exclusion does not affect rights relating to faulty, damaged, or incorrectly supplied products.

Returned limited-edition pieces may be made available for resale at Dropfront's discretion.

Nothing in this policy limits mandatory consumer cancellation or return rights applicable in the customer's country.

Faulty, damaged or incorrect items

We take care to ensure that every Dropfront product meets our quality standards before dispatch.

If your order arrives damaged, faulty, incorrect, or materially different from its description, please contact us through our Contact Page.

Where possible, report the issue within 7 calendar days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

The 7-day reporting period helps us investigate delivery-related damage promptly. It does not limit your statutory rights to report defects discovered later.

After reviewing your claim, we will offer an appropriate remedy, which may include:

• Replacement: where an identical product is available.
• Repair: where technically possible and appropriate.
• Refund: where replacement or repair is unavailable, unsuitable, or where required by applicable law.

Because Dropfront products are limited editions, replacements may not always be available.

Where a return is required because of a verified defect, damage, or fulfilment error, Dropfront will cover reasonable return shipping costs or arrange collection.

Approved refunds will include applicable original shipping charges where required by law.

We reserve the right to request additional information or inspect returned products to assess claims, without restricting customers' statutory rights.

Refunds we always make

• If your payment arrives after your reservation expired and the edition has sold out, we refund you in full.
• If you were charged twice for one order, we refund the duplicate.
• If we cancel your order before it ships, we refund it in full.

Refund processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds are typically initiated within 5 business days of approval.

Refunds are issued to the original payment method wherever supported, including eligible card and M-Pesa transactions.

Depending on your payment provider, bank, or mobile money operator, it may take an additional 5–10 business days for the funds to appear in your account.

International refunds may take longer due to banking processes, currency conversion, or payment network requirements.

We will email you when your refund has been initiated.

Where a refund to the original payment method is unavailable, we will contact you to arrange an appropriate alternative.

Any mandatory statutory refund deadlines take precedence over these processing estimates.