Terms & Conditions

These terms apply to purchases and use of Dropfront, operated by Frontrow Art Africa ("we").

Drops & availability

• Products are released in limited editions called Drops, each with a fixed quantity. When the edition is sold, no more will be made.
• Registering for a drop does not reserve a piece or guarantee you can buy one.
• Only one drop is open for sale at a time. Launch and early-access times are shown in Nairobi time (EAT, UTC+3).
• Each customer may buy up to the limit shown on the drop page.

Reservations & payment

• When you reach payment, we hold your piece for a short time (shown on screen) while you pay. If payment isn't completed, the piece returns to stock.
• Your order is confirmed only when we've verified your payment with our payment provider. Redirecting back to our site isn't proof of payment.
• If your payment is received after your hold has expired and the edition has sold out, we'll refund you in full.
• Prices are in Kenyan Shillings (KES). Early-access discounts apply only during the early-access window and are applied automatically.

Delivery

See our Shipping Policy. Please make sure your delivery details are correct.

Returns & refunds

See our Returns & Refunds Policy.

Artwork & intellectual property

All artwork, illustrations, designs, photographs, graphics, and other creative content featured on Dropfront are protected by applicable intellectual property laws.

Unless expressly stated otherwise, copyright and all associated intellectual property rights remain the exclusive property of the original artist or respective rights holder.

Purchasing a product from Dropfront grants the buyer ownership of the physical product only. It does not transfer copyright, reproduction rights, commercial licensing rights, or any other intellectual property rights associated with the artwork featured on that product.

Customers may not reproduce, distribute, modify, commercially exploit, or create derivative works from the artwork without prior written authorization from the relevant rights holder, except as permitted by applicable law.

Dropfront operates with authorization from participating artists to reproduce and feature their artwork on products offered through the platform.

Any unauthorized commercial use of artwork featured on Dropfront may constitute an infringement of the rights holder's intellectual property rights.

Limitation of liability

To the fullest extent permitted by applicable law, Dropfront, its owners, directors, employees, partners, and affiliates shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of our products, including loss of profits, business opportunities, or anticipated savings.

Dropfront shall not be responsible for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including customs clearance delays, carrier disruptions, natural disasters, or failures of third-party services.

Where Dropfront is found legally liable in connection with a specific order, its aggregate liability shall, to the extent permitted by applicable law, not exceed the total amount paid by the customer for that order.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms affects a customer's mandatory rights under applicable consumer protection laws, including rights relating to defective products, products that do not conform to their description, or remedies that cannot legally be excluded.

Governing law & jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Subject to any mandatory consumer protection laws or applicable rules on jurisdiction, disputes arising from these Terms or purchases made through Dropfront shall be subject to the jurisdiction of the competent courts of Kenya.

Customers purchasing from outside Kenya may also benefit from mandatory consumer protection rights applicable in their country of residence, where those laws apply.

Dispute resolution

Customers are encouraged to contact Dropfront through its official support channels to resolve any concerns relating to orders, payments, delivery, or product quality.

Dropfront will make reasonable efforts to resolve complaints fairly and promptly before formal legal proceedings become necessary.

Nothing in this clause prevents a customer from exercising any statutory right to seek legal remedies.

Changes

We may update these terms; the version on this page when you place an order applies to that order.

Contact

Questions? Use the contact page.