Policy
Shipping Policy
Last updated 14 November 2026
Where we deliver
Dropfront ships worldwide from Kenya. Choose your country to see the delivery options and fees that apply to you. The fee is added at checkout and the total is always shown before you pay.
For one piece. The exact fee for your order is shown at checkout before you pay.
Processing & delivery times
Every Dropfront order is carefully prepared before dispatch.
For in-stock products, we aim to process and dispatch orders within 1–3 business days after payment confirmation.
For pre-orders and early-access purchases, processing begins when the product becomes available for fulfilment, as communicated on the product page or in your order confirmation.
Once dispatched, typical delivery times are:
- Kenya: 1–5 business days
- East Africa: 3–7 business days
- Other international destinations: 5–14 business days
These are indicative delivery periods, not guaranteed delivery dates. Actual delivery times depend on the destination, selected shipping service, courier operations, and customs clearance.
Business days exclude weekends and Kenyan public holidays. Destination-country holidays may also affect delivery.
You can follow your order through the following stages:
Order Confirmed → Preparing Your Order → Packed → Shipped → Out for Delivery → Delivered
We do not display a specific estimated delivery date unless our team or shipping partner provides one for your order.
If we become aware of a significant delay, we will make reasonable efforts to notify you.
Your statutory rights regarding delayed or undelivered goods remain unaffected.
Tracking
Once your order ships we'll email you and show the courier, tracking number and a tracking link where available. Tracking details are updated by our team; this is not live GPS tracking.
Delivery problems & failed deliveries
Please ensure that your shipping address, contact number, and delivery instructions are accurate before completing your purchase.
If a delivery attempt is unsuccessful, your order may be marked as Delivery Exception. This may happen because:
- The delivery address is incorrect or incomplete.
- The recipient is unavailable.
- The courier cannot contact the recipient.
- Customs clearance requires additional information or payment.
- The recipient refuses delivery.
Where possible, we will work with our shipping partner to arrange one additional delivery attempt.
If the courier charges for re-delivery because of an incorrect address, recipient unavailability, or another issue within the customer's control, the additional cost will be the customer's responsibility. We will communicate any known charge before arranging re-delivery.
If delivery repeatedly fails, the shipment may be held by the courier or returned to Dropfront. We will contact you to discuss available options, including re-shipment or a refund where applicable.
If you request re-shipment following a customer-caused delivery failure, additional shipping charges may apply.
If an order is returned to us and a refund is appropriate, any lawful deductions for actual, reasonable shipping or return costs will be explained before the refund is processed.
If delivery fails because of an error by Dropfront or its shipping partner, we will arrange an appropriate remedy at no additional cost to you.
Nothing in this policy limits your applicable consumer rights.
Customs duties & import taxes
Dropfront ships orders from Kenya to supported international destinations.
For deliveries outside Kenya, customs duties, import taxes, VAT, clearance fees, and other charges may be imposed by the destination country's authorities.
Unless expressly stated otherwise at checkout, these charges are not included in our product prices or shipping fees. The recipient is responsible for paying applicable import duties, taxes, and customs-related charges required for delivery.
Our international shipments generally follow a Delivered at Place (DAP) arrangement, where supported by the courier and applicable to the shipment. Under this arrangement:
- Dropfront arranges and pays for shipping to the specified destination.
- The recipient is responsible for applicable import duties and taxes.
- Customs authorities or the courier may request payment or additional documentation before releasing the shipment.
Dropfront does not control customs assessments or the amount charged by destination authorities. Customers are encouraged to review their country's import requirements before placing an order.
If a shipment is refused or returned because required import charges are unpaid, reasonable return shipping and customs-related costs may be deducted from any refund where legally permitted.
Any mandatory consumer rights and remedies remain unaffected.